1. WHERE IS YOUR STORE LOCATED?
We do not have a physical address, PheelBooks is an online marketplace.
2. I HAVE USED BOOKS I WANT TO SELL, WHAT DO I DO?
Books should be photographed and the pictures should be sent to email@example.com
at anytime. We advise you to read our buying policy before doing so: http://pheelbooks.com/buying-policy
3. HOW CAN I ORDER ONLINE? DO I NEED A CREDIT CARD?
Ordering online is simple. You register on the website and then browse for the books thatyou like, put them in your basket, and follow the checkout instructions. You do not need a credit card. You simply pay cash when you receive your order. Once an order is placed you should receive a conﬁrmation email. If you have any problems while ordering online you can call us at +20 122 393 1790
4. I AM LOOKING FOR A PARTICULAR BOOK, BUT CAN'T FIND IT ON YOUR WEBSITE. CAN I ORDERIT FROM YOU?
Yes, we do special orders on books not found on our website. Use the contact us form onthe website to submit a special order.
Send us the ISBN, title and author of the book you want and any other importantinformation and we will look for the book among our suppliers both in Egypt and abroad and getback to you with information on availability, price, and delivery time.
5. DO YOU SELL ARABIC BOOKS?
Yes, we have a small selection of Arabic books. We also do special orders for Arabic books so if you do not ﬁnd what you are looking for you can contact us through the website.
6. WHAT IS YOUR RETURN POLICY?
can be returned at any time for half back in the form of credit/gift certiﬁcate. No cash refunds or exchanges. Bargain books can not be returned. We do not accept back books that have been damaged.
can be exchanged for another book or gift certiﬁcate within 2 days with receipt.No cash refunds. The book must be in new condition. We reserve the right to reject returns if thebook condition is no longer new.
We do not give half back for new books but are happy to buy them back according to our buying policy for used books.
There are no returns on sale items.
7. HOW MUCH IS THE DELIVERY/SHIPPING CHARGE?
Free within greater Cairo and varies outside it depending on your location. You can readour shipping policy here: http://www.pheelbooks.com/shipping-policy
8. DO YOU DELIVER OUTSIDE CAIRO?
Yes, we deliver all over Egypt. Shipping costs start at LE 49 for Alexandria and other cities near Cairo. You can read our shipping policy here: http://pheelbooks.com/shipping-policy